Insurance Americas (continued)

Conclusions and ambitions

Insurance Americas achieved reasonable growth in sales and value of new business in 2008 given the market circumstances. ING will focus on aggressive capital management and de-risking in 2009 to ensure the company is well-positioned for the rebound in markets. Over the longer term, Insurance Americas will balance profit, growth, value creation and capital management with a continued focus on retirement services, life insurance and investments in the Americas.

Insurance Americas remains committed to building and strengthening customer and distributor relationships, and making it easier for people to do business with ING. Accordingly, the company intends to continue to improve its technology to make it easier to serve customers, and to improve overall efficiency and effectiveness.

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